TERMS & CONDITIONS
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1. ORDER 1.1. The contract only becomes binding after receipt of either the order, or a written confirmation from collective.at (per email, post or fax). Before such time, there is no entitlement to the ordered goods. Our offering is not binding. collective.at reserves the right to error, delivery possibility and prior sale. 1.2. The delivered goods remain the exclusive property of collective.at until full payment has been received. 2. PAYMENT Prepayment: After we receive your order, you will receive an order confirmation via email, with the full order amount and an order number. This confirmation will arrive via post, fax or email. Payment must be made via bank transfer or credit card. Once the order was confirmed by the customer, the customer is obliged to buy and pay for his/her order. The correct amount must be paid within 30 days into the stated account (only to be considered for the advance payment method). 3. DELIVERY 3.1. We only accept advance payment (prior bank transfer into our specified account), credit card or Mobile Payment. (see T & C, point II) As soon as payment is received your order is processed and then produced. 3.2. DPD delivery Service Within Austria: exclusively via parcel up to 14 business days (production + delivery) Outside Austria: parcel up to 20 business days (production + delivery) 4. TRANSPORT DAMAGE Please check all deliveries for damage. If necessary, open in the presence of the post man, or other deliverer. Do not accept any package that has been opened, as so doing implies your silent, and binding, consent that said package has been received in perfect condition (in the event of any doubt, take the name of the deliverer). 5. RIGHT OF WITHDRAWAL 5.1. There is no requirement on return of correctly supplied goods. The wish of returning unused, intact and smell-neutral commodity must be advised in writing PRIOR of sending back. The writing must contain the exact description of commodity (article, quantity and color indication), the purchase order number, as well as the reason of the return. If we accept the return by a written consent, the goods can be sent back to us. Packages not being prepaid cannot be accepted without prior agreement. All incurred costs, resulting from disregarding this defined proceeding, must be paid by the customer. 5.2. Consequences of withdrawal In the event of an effective withdrawal, all parties are obliged to return all received goods and services, and repay any usage made (e.g. Interest). Are you not able to return, completely or at all, received goods and services, then you are obliged to replace the value. Generally you can avoid any value replacement obligation, my refraining from using or in any way damaging the value of the goods. The goods must be returned. If the delivered goods correspond to your order, then you are obliged to pay the return postage costs. All payments must be made within 30 days of mailing your withdrawal declaration. 5.3. This right to withdrawal is not valid for Audio or Video recordings or software if you have opened the data carrier, and also not for newspapers, magazines or illustrations. 5.4. Exchanges & Returns. The customer is entitled to return the purchased item within 2 weeks, from the time the order was obtained by the customer. Returns are made to the stated address. Shipping and handling costs of 5,- Euro needs to be included in the return envelope. Exceptions for exchanges & returns are items ordered, which were specially produced for the customer`s needs. 6. DAMAGE 6.1. You lose the right to claim for obvious damage, if this is not claimed, in writing, within 14 days of receipt of the goods. To meet the time period stated, proof of postage is sufficient (postage stamp). 6.2. No responsibility will be taken for mistakes in the online-shop. Potential (slight) deviations in colour between pictures and delivered products are of a technical nature and are not constituted as mistakes. 6.3. In the case of back or arm prints there can be slight deviations, as we always aim to stay up.-to-date (e.g current tour dates, new designs etc): these do not constitute mistakes. 6.4. No responsibility will be taken for damage due to failure to abide by the care instructions. Textiles are to be washed before they are worn, to remove any production residues. The T-Shirts should only be washed inside out and at 30 degrees. All textiles are not to be tumble dried. Care instructions that differ from those stated here (e.g higher washing temperature) will be attached with the goods. 7. PRIVACY All data necessary for business transactions are saved in our IT and will not be given to any third parties. Our general terms of sale and delivery are seen to have been accepted through ordering. In the event that one or more of the provisions of these terms and conditions should loose their validity, this will not effect the validity of the remaining terms and conditions in any way. An effective provision, which comes closest in meaning to the invalid provision, shall take its place. With the arrival of these business and delivery terms, all previous business and delivery terms lose their validity. 8. RETENTION OF OWNERSHIP 8.1. All deliveries are subject to retention of ownership. The orderer only receives ownership, when he/she has fulfilled all obligations. In the case of an ongoing invoice, the retension of ownership serves as collateral for our outstanding bills. 8.2. You have the right to dispose of the delivered goods in the customary goods traffic. You are not allowed to pawn of the goods. You are obliged to inform us of pawning, or any other encroachment of our rights through third parties, immediately. Any right to payment outstanding, due to resale or any other legal reason (insurance or illegal action), for goods under retention of ownership, must be transferred to us We give you the right to reclaim any payment outstanding, that has been transferred to us, in your name. This right to reclamation can only be withdrawn should you not fulfil any payment obligations in the proper way. |
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